HOW ARE MANOLITAS DOLLS MADE?
Each Manolita doll is lovingly designed and created by hand in our private studio in San Salvador, El Salvador.
WHAT ARE MANOLITAS DOLLS MADE FROM?
Materials engaged in the dolls making include: cotton cloth fabric for the doll’s bodies and 100% combed cotton and polyester fibers for stuffing. Facial features are embroidered by hand with cotton embroidery floss. Hair is made from yarn hand stitched into place. Each doll’s garments are unique, ranging from dresses in printed cottons to couture-like creations finished with vintage dressmaking ornaments.
HOW ARE MANOLITAS PACKAGED?
Each Manolita doll arrives beautifully packaged and boxed with its corresponding name tag as well as its care instructions and social responsibility tags. Collections: Laces and Bows, Around The World, Once Upon a Time and Diamond include their own original certificate of authenticity. You can obtain more details on packaging by visiting our LOOKBOOK section.
IS CLOTHING REMOVABLE?
Collections: Laces and Bows, Around The World, Once Upon a Time and Diamond include clothing that is removable and therefore may be hand washed and ironed. They also include panties that removable as well. Divas: All clothing and accessories on these dolls are designed not to be removed. Panties are hand stitched into place, therefore also not removable.
HOW LONG WILL I HAVE TO WAIT FOR MY MANOLITA TO ARRIVE?
At present, please allow 5-10 business days for us to lovingly create and dispatch your doll from the time of ordering. For custom dolls lead times will be advised upon ordering. You will receive an e-mail once your order has been dispatched.
WHAT SIZE ARE THE DOLLS?
Collections: Laces and Bows, Around The World, Once Upon a Time and Diamond measure 16” inches when standing. Some models may vary in dimensions due to head ornaments.
Divas measure 27 inches in standing position.
DO MANOLITAS SIT DOWN?
Yes, they do. The dolls come in standing style, thus they are able to sit with their legs straight when reclined.
ARE ALL THE DOLLS EXACTLY THE SAME?
Each and every Manolita doll is handmade so there are slight variations and each one will be unique. Due to the unique handcrafted nature of these dolls, no two Manolitas will ever be exactly the same. Their imperfection is perfection.
WHAT AGE DO YOU RECOMMEND MANOLITAS DOLLS FOR?
Due to their handcrafted nature and small parts, Manolitas are recommended for decorative display purposes and gentle play. Manolitas handmade dolls are delicate and in no way, are considered to be a toy. Gentle play only is advised. Delicate decorative ornaments: (buttons, sequins, feathers, etc.) mean they are not suitable for children under the age of 3.
ARE THE DOLLS IN-STOCK OR MADE-TO-ORDER?
Most of the dolls are made to order, however we do keep inventory at hand which can speed up the dispatch of your order.
HOW LONG WILL MY CUSTOM DOLL ORDER TAKE TO SHIP?
Given the nature of a personalized custom order, we will do our best to work on our best timing possible. Custom orders, depending on their complexity and specifications may take anywhere from 2-3 weeks for it to dispatched/shipped.
WILL THE COLORS BE THE SAME AS THE PHOTOS ON THE WEBSITE?
Please note that different screens and monitors may show colors slightly differently.
HOW DO I CARE FOR MY MANOLITA?
Keep your dolls clothes and hair dust free with a damp clean cloth. Do not submerge your doll in water.
Important: Medium and dark skin colored dolls must avoid any contact with water, as their skin tone may be subject to discoloration due to natural dyeing process. In order to help minimize stains simply use a clean dry toothbrush to surface brush clean only.
To clean your light skin colored doll, first use a clean dry toothbrush to brush away dust particles and gentle transparent liquid hand soap, lukewarm water and a napped clean cloth to gentle spot clean surface stain. Allow air to dry away from direct heat. Machine washing and drying are not recommended.
WHAT IS OUR EXCHANGE POLICY?
Due to our inventory of one of a kind items and limited quantities, we do not accept exchanges. However, if you are unhappy with anything regarding your order we will of course work with you to resolve any specific issue.